Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of https://opcord.com , including enquiries, training registrations, consulting discussions and other interactions initiated through the website.

By accessing or using this website, you agree to these Terms. If you do not agree, please discontinue use of the website.

1. About OpCord

OpCord provides services that may include:

• Business and enterprise transformation consulting
• Agile and AI-enabled transformation
• Quality engineering and testing consulting
• Agile coaching and leadership development
• Training and professional-development programmes
• Staffing and practitioner-support services
• Related advisory and implementation services

Information provided on the website is general in nature. The precise scope, fees, responsibilities, deliverables, timelines and commercial conditions for a service will be defined separately.

2. Permitted Website Use

You may use the website for lawful informational and business purposes.

You must not:

• Use the website in violation of applicable law
• Submit false, misleading, fraudulent or unlawful information
• Attempt to gain unauthorised access to the website, server, accounts or data
• Introduce malware, malicious code, automated attacks or disruptive technologies
• Scrape, copy, reproduce or republish substantial portions of the website without permission
• Impersonate another person or misrepresent your relationship with an organisation
• Use website content in a manner that infringes intellectual-property or other rights
• Interfere with the security, performance or proper functioning of the website

OpCord may restrict or block access where misuse or a security risk is reasonably suspected.

3. Website Information

We aim to keep website information accurate and current. However, website content may contain errors, omissions, outdated information or generalisations.

Descriptions of services, programmes, capabilities, outcomes, schedules, trainers, consultants and availability are indicative and may change without notice.

Information on the website does not constitute legal, financial, regulatory, employment or other professional advice.

4. Enquiries and Proposals

Submitting an enquiry does not create a contractual relationship or require OpCord to accept an engagement.

Quotations and proposals are valid only for the period stated in the relevant document. Unless expressly stated otherwise, prices may exclude applicable taxes, travel expenses, third-party licences, accommodation, venue charges and other project-specific costs.

A consulting or training engagement is confirmed only when the applicable registration, proposal, purchase order, engagement letter, statement of work or written agreement has been accepted and any required payment has been received.

5. Training Registration and Payment

Training registration is subject to seat availability, receipt of the required participant information and payment of the applicable fees.

OpCord may specify additional programme conditions concerning:

• Participant eligibility
• Prerequisites
• Attendance requirements
• Course materials
• Assessments or certification
• Technology and system requirements
• Recording restrictions
• In-person venue arrangements

Unless otherwise stated in writing, participants are responsible for their own devices, internet connectivity, travel, accommodation and incidental expenses.

Taxes will be charged where applicable.

6. Participant Cancellation, Transfer and Refunds

• A participant who cancels at least 7 calendar days before the scheduled programme start date may request a refund of 75% of the training fee paid.
• A participant who cancels at least 2 calendar days but fewer than 7 calendar days before the scheduled programme start date may request a refund of 40% of the training fee paid.
• Cancellations received fewer than 2 calendar days before the scheduled programme start date are not eligible for a cash refund.
• Any non-refundable payment-gateway, banking, foreign-exchange, venue, certification, licence, course-material or third-party charges already incurred may be deducted from any approved refund.
• Instead of cancelling, a participant may request one transfer to another available OpCord programme or nominate a substitute participant. Transfers and substitutions are subject to seat availability, eligibility requirements and OpCord’s prior written approval.
• Failure to attend, partial attendance, late arrival or discontinuation after the programme has started does not qualify for a refund.
• Cancellation, transfer or substitution requests must be submitted in writing to info@opcord.in. The date on which OpCord receives the written request will determine the applicable cancellation period.
• Approved refunds will ordinarily be processed to the original payment method within 15 business days after approval. The receiving bank or payment provider may require additional processing time.

7. Cancellation or Rescheduling by OpCord

OpCord may reschedule, relocate, change the delivery format of, replace the trainer for, or cancel a programme because of low enrolment, trainer unavailability, venue issues, technical problems, safety concerns, force majeure or other operational circumstances.

If OpCord cancels a programme and does not offer a suitable alternative, the participant will be entitled to a refund of the training fee paid to OpCord.

Except where required by law, OpCord is not responsible for indirect costs such as travel, accommodation, visa charges, lost working time or other expenses incurred by a participant. Participants should avoid making non-refundable travel arrangements until programme confirmation is received.

8. Consulting Engagements

Consulting, coaching, staffing, implementation and advisory engagements require a separately accepted proposal, purchase order, statement of work, master services agreement, engagement letter or other written agreement.

That engagement document may address:

• Scope and deliverables
• Fees, taxes and payment schedules
• Customer responsibilities and dependencies
• Staffing and resource commitments
• Acceptance criteria
• Confidentiality
• Data protection and information security
• Intellectual-property ownership
• Warranties and indemnities
• Change-control procedures
• Termination rights
• Liability limitations
• Dispute resolution

If there is a conflict between these website Terms and a signed or otherwise formally accepted engagement document, the engagement document will govern that engagement.

No consulting engagement is created solely through a website enquiry, meeting, email discussion, preliminary assessment or proposal that has not been accepted.

9. Customer Responsibilities

Customers and participants are responsible for:

• Providing accurate and complete information
• Giving timely access to relevant personnel, systems, environments, documentation and decisions
• Ensuring they have the right to share any information or materials supplied to OpCord
• Maintaining appropriate backups, security controls and internal approvals
• Reviewing deliverables and raising concerns within agreed timelines
• Making final business, technical, operational, regulatory and investment decisions
• Using recommendations and deliverables in accordance with the applicable agreement

OpCord is not responsible for delays or outcomes caused by incomplete information, unavailable dependencies, third-party systems, customer decisions or circumstances outside OpCord’s reasonable control.

10. Intellectual Property

Unless otherwise agreed in writing, all rights in the OpCord website and its original content—including its branding, logo, design, text, graphics, frameworks, course structures, templates, methodologies, presentations, videos, downloads and training materials—belong to OpCord or its licensors.

You may view and download website content for your own lawful, non-commercial evaluation. You may not reproduce, modify, publish, sell, license, distribute, teach from, upload or create derivative commercial materials from OpCord content without prior written permission.

Registration for a training programme grants the participant a limited, personal, non-exclusive, non-transferable licence to use the supplied materials for individual learning. It does not transfer ownership or permit commercial reuse, redistribution, recording or delivery of the programme to others.

Intellectual-property rights relating to consulting deliverables will be governed by the applicable engagement document. Unless that document expressly states otherwise:

• OpCord retains ownership of its pre-existing intellectual property, methodologies, tools, templates, frameworks, know-how and reusable components; and
• The customer receives the usage rights expressly granted in the applicable engagement document.

Third-party names, trademarks, products and materials remain the property of their respective owners.

11. Confidentiality

Information submitted through a general website form should not be treated as confidential unless OpCord has separately agreed in writing to receive it confidentially.

Confidential information exchanged during a consulting engagement will be handled in accordance with the applicable confidentiality agreement, nondisclosure agreement or engagement document.

12. Third-Party Services and Links

The website may refer or link to third-party websites, platforms, certifications, software, tools or services.

Such references do not necessarily constitute an endorsement. OpCord does not control and is not responsible for third-party availability, accuracy, security, terms, content, pricing or privacy practices.

Your use of a third-party service is governed by that provider’s terms.

13. No Guarantee of Outcomes

Consulting, coaching, training, transformation, quality-engineering and AI-related outcomes depend on numerous factors, including customer participation, organisational conditions, available data, technology, leadership support, implementation quality and market circumstances.

OpCord does not guarantee:

• Particular business, financial, career, certification, quality, productivity or transformation outcomes
• Error-free or uninterrupted operation of the website
• That every recommendation will be suitable for every organisation
• That training participation will result in employment, promotion, certification or commercial success
• That AI-generated or technology-assisted outputs will always be complete, accurate, unbiased or appropriate without human review

Customers and participants remain responsible for evaluating recommendations and making final decisions.

14. Disclaimer

To the maximum extent permitted by applicable law, the website and its publicly available content are provided on an “as available” basis without implied warranties of accuracy, completeness, merchantability, fitness for a particular purpose or non-infringement.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, OpCord will not be liable for indirect, incidental, special, punitive, exemplary or consequential losses arising from use of, or inability to use, the website or its general information. This includes loss of profit, revenue, opportunity, goodwill, business, anticipated savings or data.

For claims arising solely from use of the public website, OpCord’s aggregate liability will not exceed the amount, if any, paid by the claimant specifically for that website use during the preceding six months.

Liability arising from a paid training or consulting engagement will be governed by the applicable registration terms or engagement agreement.

Nothing in these Terms limits liability where limiting it would be prohibited by law, including liability for fraud, fraudulent misrepresentation or wilful misconduct.

16. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful misuse of the website, infringement of third-party rights, or submission of content that you did not have the right to provide.

17. Force Majeure

OpCord will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, epidemic or pandemic conditions, government action, civil disturbance, labour disruption, transportation interruption, internet or utility failure, cyber incidents, venue closure, or failure of a third-party provider.

18. Privacy

Personal information collected through the website is handled in accordance with the OpCord Privacy Policy .

19. Changes to These Terms

OpCord may update these Terms periodically. Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply prospectively from the published effective date. Terms applicable to an existing paid engagement will remain subject to the applicable registration or engagement document.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any dispute-resolution provision in an applicable engagement agreement, the courts located in Bengaluru, Karnataka, India will have exclusive jurisdiction over disputes relating to these Terms or the use of opcord.com.

Before initiating formal proceedings, the parties should attempt in good faith to resolve the dispute through written communication for at least 30 days.

21. Contact

Questions about these Terms may be sent to: